MCDST: Microsoft certified desktop support technician, study by Bill Ferguson

By Bill Ferguson

Sybex, winner of "Best research courses" in CertCities 2003 and 2002 Readers' selection Awards, has a scorching new product for Microsoft's scorching new certification--MCDST (Microsoft qualified laptop aid Technician). in case you are coming into the IT group and need to make sure you have the abilities to effectively troubleshoot laptop environments operating home windows, this examination and e-book have been created for you. Sybex is supplying the simplest package deal on the most sensible price--coverage of checks 70-271 and 70-272 in one, cost-efficient quantity! The significant other CD comprises complex checking out engine with hundreds and hundreds of pattern examination questions, digital flashcards, in addition to the full e-book in PDF.

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Pentium III 350 MHz processor B. 32 MB RAM C. 16X CD-ROM drive D. VGA resolution 7. You are the desktop support technician for your company. The user is having problems with Microsoft Word 2003. You want to ensure that the user’s computer contains the latest security updates for this application. Which of the following are valid methods to start the process of obtaining these updates? A. Choose Help and then choose Check For Updates. B. Use the browser to connect to the Windows Update website. C.

Depending on how far the installation progressed, you can view these files on the computer on which you are installing the operating system or copy them to another computer and view them there. You should open the files with Notepad and examine them for clues as to what may have gone wrong in the installation process. txt: Describes the tasks performed during setup. log: Lists hardware and driver detection and installation issues. log: Created if errors occur during setup. log: Records actions that are taken during setup.

Use the Junk E-mail options to delete the senders from the Safe Senders list. B. Use E-mail rules to send all unrecognized messages to the Recycle Bin. C. Use the Junk E-mail options to add the senders to the Blocked Senders list. D. Enable the user’s Internet Connection Firewall (ICF) and block all unwanted messages. 2. You are the desktop support technician for your organization. A group of Japanese users needs to have the latest Windows XP operating system software with Japanese language in the menus and Help menus.

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